Guest Feedback Form

Dear Our Most Valued Guest,

We hope you enjoyed your stay with us at Puncak Pass Resort. In our continuous efforts to refine our services and facilities, your feedback is very important for us. Please take a moment to fill in our Guest Feedback Form to help us serve you better and know what we can do more to make our guests’ stay more comfortably.

Regard,
Joko Haryono, CHA.
General Manager

Are you a returning guest ?
Full Name (*)
Bungalow / Room No: (*)
Check in Date (*)
Check out Date (*)
Nationality/Country
e-mail (*)
Telephone No
How do you come to know us? (*)
Response Time (if you booked your room directly)
Information Provided
Did we meet your request?
Overall Rating
Other Comments
Greeting on Arrival
Check in procedure
Check out procedure
Friendly, Smiling and Helping Staff during your stay
Bellboy Service
Overall Rating
Other comments
Telephone Call Assistance
Handling the Messages
Information Provided
Overall Rating

Furniture
Lighting
Water Heater
Television Channel
Bed Comport
Bathroom
Room Cleaning Service
Laundry
Landscaping outside the room
Overall Rating
Other Comments

Swimming Pool
Recreation Activities
Internet Wifi
Safety During Your Stay
Overall Rating
Other comments

Food Quality
Beverage Quality
Service Quality
Value of money
Other Comments
Any Staff to Highlight during your stay?

My Overall Rating for this resort is :
Would you recommend us to your relatives/friend?
Would you mind we send promotion by email? (*)
ANY ADDITIONAL COMMENTS
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PLEASE FILL IN YOUR CONTACT DETAILS








ROOM RESERVATION

Excellent Good Average Poor

Excellent Good Average Poor
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Excellent Good Average Poor

RECEPTION DEPARTMENT
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Excellent Good Average Poor
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Excellent Good Average Poor
Excellent Good Average Poor

ONE STOP SERVICE CENTER - SERVICES ON TELEPHONE
Excellent Good Average Poor
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Excellent Good Average Poor
ACCOMODATION
Excellent Good Average Poor
Excellent Good Average Poor
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Excellent Good Average Poor
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Excellent Good Average Poor

FACILITIES/SECURITY
Excellent Good Average Poor
Excellent Good Average Poor
Excellent Good Average Poor
Excellent Good Average Poor
Excellent Good Average Poor

FOOD AND BEVERAGE
Excellent Good Average Poor
Excellent Good Average Poor
Excellent Good Average Poor
Excellent Good Average Poor


FOR OUR DATABASE
Excellent Good Average Poor


Gak Bisa Koneksi.